Cultural Competence – Working in a Culturally Diverse Workplace

Encourage and promote a work environment and community where everyone, regardless of background or disability, feels welcome, included and supported.

Cultural Competence – This workshop is designed to support and expand the participant’s awareness, an awareness you gain knowing that you are able to communicate effectively and understand that your communication is  free of cultural ignorance?
Cultural competence is the map to ethical communication.
This workshop is for you to learn to read the cultural map

Workshop Location:

  • ParaQuad NSW Office : 6 Holker Street, Newington, NSW 2127
    Dates: TBA

To register your interest or make further emquiries phone: 8741 5689 or email: training@paraquad.org.au

What is cultural competence?
Cultural competence is the ability to interact effectively with people across different cultures. It has four components:
* Awareness of one’s own cultural worldview (assumptions, biases)
* A positive attitude towards cultural differences
* Knowledge of different cultural practices and worldviews
* Cross-cultural communication skills

What is cultural competence?
Culturally competent care providers provide the best possible care for their clients and work in the most productive way with all their colleagues due to increased communication awareness and appreciation.

Everyone has a culture …
Cultural competence begins with the recognition that we are all born, raised and living in social, educational and organisational cultures. These cultures shape our assumptions, beliefs, values and behaviours. When we interact with others, the similarities and differences between our cultural expectations often make the interaction both more interesting, and more challenging. In a health setting, these challenges must be met if we are to provide equitable, appropriate and accessible services to all our clients. (NSW Health http://www.sesiahs.health.nsw.gov.au/multicultural_health_service/culturalcomp.asp)

Competent practitioners are culturally competent
A person who is culturally competent can communicate sensitively and effectively with people who have different languages, cultures, religions, genders, ethnicities, disabilities, ages and sexualities.

Culturally competent staff strive to provide services that are consistent with the clients’ needs and values firstly by acknowledging them, and secondly by, wherever possible, responding to them appropriately.

Community care practitioners need to develop a broad repertoire of skills, knowledge, attitudes, perspectives and practices which they can use to enhance their cultural competence and direct their relationships with clients and colleagues.

Benefits of a culturally competent workforce
Lack of cultural competence impacts on both clients and staff. Clients who feel that their concerns have not been understood, who feel they have been dismissed or ignored, or who have not received optimum services because of their cultural background or ethnicity or language will find it hard to develop a sense of trust in a practitioner or a service.

Culturally competent staff build trust and respect which leads to increased client satisfaction and improved health outcomes such as a better use of the staff and clients’ time, more accurate information, and more effective and acceptable outcomes for staff and clients. Cultural competence benefits everyone.

Why is culture so important in community care?
Because community care is cultural.  Staff need to recognise the beliefs and values that affect our decisions and take account of them when working with a client.