While the National Disability Insurance Scheme may have hit a milestone of 100,000 participants in August, the rollout of this crucial reform to disability funding has not been without its problems. The Commonwealth Ombudsman , the main body investigating NDIS complaints has reported a jump in complaints from 62 in 2015-216 to 429 in the last financial year.
Many of these complaints were about the planning process, lack of information, staff who didn’t have a comprehensive understanding of certain disabilities and the fact that many planning conversations were happening on the phone instead of face-to-face. Other issues included the online portals, along with delays with quotes and payments. If you are not happy with the service you are receiving from the National Disability Insurance Agency through the NDIS process, it’s important to make your voice heard about what you would like changed.
To do so, contact the Commonwealth Ombudsman by visiting http://www.ombudsman.gov.au/ to make an online enquiry or by calling 1300 362 072