What are NDIS Service Providers?

NDIS service providers or support providers are the individuals or companies who provide the services or supports outlined in your NDIS plan. For someone with spinal cord injury, this can include, but not be limited to:

  • Personal carers
  • Equipment providers
  • Continence assessment nurses
  • Occupational therapists
  • Support coordinators

Finding Your Providers

There are two broad types of providers you can choose from:

  • NDIS Registered Providers – These are all the providers who have registered with the NDIS. If your NDIS plan is being managed by the NDIA, then you can ONLY use registered service providers.
  • Non-Registered Providers – These are providers who provide the services or support you need, but are not registered with the NDIS. If you are self-managing your NDIS plan or using a registered plan management provider, you can use BOTH registered and/or non registered service providers.

To find an NDIS registered service provider – visit the Provider Finder on the NDIS website. Non-registered service providers can be found through an internet search engine, relevant business directories (eg Yellow Pages) and also through plan managers or support coordinators. You can also call our NDIS hotline on 1300 662 822 to get help on finding appropriate service providers.

Choosing Your Providers

After you have received your NDIS plan, you have choice and control when it comes to choosing your service providers. Below are some tips for choosing the right service provider for you:

  • Meet with providers face-to-face or over the phone.
  • If you have a support coordinator – you can ask them to help you.
  • Check if the provider can provide the supports you need.
  • Chat with the service provider about your goals and ask how they can help you in achieving them.
  • If relevant, ask about the process of how the supports will be delivered.
  • If staffing is involved, ask how they are chosen and whether you can pick your own.
  • Ask how questions, concerns, complaints and communications are handled by the service provider

Remember, the choice is yours when it comes to picking your service and support providers. If you are unhappy with the service, you can always change providers. If you want more tips on picking the right service provider, feel free to give our NDIS Hotline a call on 1300 662 822 or the NDIS on 1800 800 110.

What Are Service Agreements?

Your NDIS supports will be delivered by a range of providers, who can be individuals or businesses. A service agreement is a simple, written contract which outlines how your supports will be delivered.

Making Your Service Agreement

When making your service agreement with your provider, it is crucial that you include a few important things including:

  • An outline of exactly what supports are provided
  • The cost of these supports
  • How, when and where you would like your supports to be provided
  • How long will these supports be provided
  • When your service agreement should be reviewed
  • How any potential problems and concerns are dealt with
  • What your responsibilities are as a participant (such as appointment cancellations)
  • What the provider’s responsibilities are (such as appointment changes)
  • The process of ending a service agreement

There may be other things you would like to include in your service agreement and it is important to let your service provider know. If you would like any more tips or advice on making service agreements, feel free to give our NDIS Hotline a call on 1300 662 822 or the NDIS on 1800 800 110.